Refund policy

A. Cancellation Policy

Introduction Consumers have a right of cancellation according to the following provisions, where a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed:

Right of Cancellation You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. To exercise your right of cancellation, you must inform us (Fatih Kutun, Soul Essential, M3, 7, 68161 Mannheim, Germany, Tel.: 015630101340, Email: fatihkutun@yahoo.de) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model cancellation form, although this is not mandatory. You can also exercise your right of cancellation online on our website at https://soulessential.de/pages/widerruf-formular. If you use this online function, an acknowledgment of receipt containing information on the content of the cancellation statement as well as the date and time of its receipt will be transmitted to you without delay on a durable medium (e.g., by email). To meet the cancellation deadline, it is sufficient for you to send the communication concerning the exercise of the right of cancellation before the cancellation period expires.

Effects of Cancellation If you cancel this contract, we shall reimburse to you all payments received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier. You shall send back or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. The direct cost of returning goods that, due to their nature, cannot normally be returned by post (freight forwarder delivery) is estimated at a maximum of approximately 150 euros per such item. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

B. Cancellation Form

If you wish to cancel the contract, please fill out this form and return it.

To: Fatih Kutun Soul Essential M3, 7 68161 Mannheim Germany Email: fatihkutun@yahoo.de

I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods () / for the provision of the following service (*)

Ordered on () ____________ / received on () __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as applicable